Contact Us
This page explains how to contact the Online Casinos editorial team, what we can realistically help with, and — just as importantly — who you need to contact instead when the problem is with a casino account rather than with something we published. Getting that distinction right usually saves readers a week of waiting for the wrong answer.
We are an independent research and comparison publisher covering US online casinos. We do not run a casino, hold player funds, process deposits or withdrawals, verify identity documents, or have any ability to unlock, credit or close an account at any operator listed on this site. If money is involved, the operator and its regulator are the people who can act.
Reach the editorial team through bibimbabrestaurant.com
Messages sent through the contact form on bibimbabrestaurant.com go to the editorial inbox. To get a useful reply, include the page you are writing about, the casino name, and the specific claim or term you are questioning. Screenshots of promotional terms are more useful to us than a summary.
We read everything. We reply to corrections, factual queries and research questions. We do not reply to requests for bonus codes, account intervention or gambling advice, because none of those are things a publisher can legitimately provide.
| What you want | Where it goes | Realistic outcome |
|---|---|---|
| A factual correction to a review or bonus term | Online Casinos editorial | We re-check the source and amend or date-stamp the page |
| A bonus, deposit or withdrawal problem on your account | The casino's support team first | Only the operator can credit, release or explain a balance |
| An unresolved complaint after the operator's process | The state regulator or licensing body listed on the casino's site | Formal review of the operator's handling |
| Help with gambling itself | A support organization, not us | Confidential help, self-exclusion tools, blocking software |
| Commercial or partnership enquiries | Online Casinos editorial, marked as commercial | Answered separately from editorial decisions |
How we make money, stated plainly
Online Casinos earns commission when a reader follows a link to an operator and opens an account. That is the entire business model, and you should factor it in when you read any comparison page here, including ours. Commercial relationships do not decide ranking order or editorial ratings, and an operator cannot buy a higher position or the removal of a criticism. Our ratings are editorial judgments based on published terms and verifiable information, not customer-review scores and not the result of us depositing or playing anywhere.
If you think a page reads as though commission influenced it, say so in your message and quote the sentence. That is a fair challenge and we would rather answer it than ignore it.
Contacting the casinos we list
Most reader messages are really account questions, so here is what you need to know before you write to an operator. The three below are the top-ranked entries on our lists and the ones we are asked about most; the same approach applies to any site here.
Raging Bull — headline offer, heaviest terms to read
Raging Bull sits at the top of our list with an editorial rating of 10.0, mainly because its advertised welcome package — 410% up to $10,000 plus 50 free spins — is the largest headline number among the operators we cover. Percentage-led offers of that size are almost always attached to wagering requirements, maximum bet caps while a bonus is active, and a cap on how much of a bonus win can be withdrawn. The limitation is straightforward: a big multiplier is a marketing figure, not a payout figure, and the practical value depends entirely on the playthrough, the expiry window and the cashout limit written in the terms. Before you contact support, read those three numbers; most disputes we hear about are caused by a maximum bet breach or an expired bonus, not by a refusal to pay.
Magician Bet — no-wagering framing, smaller headline
Magician Bet earns a 9.7 for a different reason: its 101% No Wagering offer trades size for simplicity. A no-wagering bonus means the credited funds are not subject to a playthrough multiple, which removes the single most common source of confusion. The limitation is that "no wagering" rarely means "no conditions" — there is normally a maximum stake while the credit is in play, a qualifying deposit amount, a time limit on use, and often a cap on the winnings that convert to cash. Ask support to confirm those in writing before you deposit, and keep the reply.
Slots of Vegas — game-specific free spins
Slots of Vegas is rated 9.6 and its 375% bonus plus 50 free spins on Cash Chaser is a useful illustration of a term readers overlook: free spins are usually tied to one named game and one fixed spin value. Winnings from them are typically credited as bonus funds with their own playthrough and their own expiry. The drawback here is the same as with any percentage-plus-spins package — two sets of conditions running at once, which makes it easier to break one accidentally. If a spin package expires unused, support generally cannot reinstate it, so check the window on the day you claim.
Other operators you may be writing about
- Uptown Aces (9.6) — 600% for new players; the highest multiplier on our list, so read the cashout cap first.
- Card Crush (9.5) — Instant welcome reward of 2 mystery coins and 5 cards; a coin-style reward rather than a cash bonus.
- Zumba Cards (9.3) — 250% deposit bonus up to 250 SC; denominated in sweeps currency, not dollars.
- BetUS (9.3) — 200% up to $4,000 for new players.
- Amazon Jackpots (9.1) — 4 posters, 40 free SC and a bonus wheel for a $20 purchase; this is a paid package, not a free giveaway.
- Slots and Casino (8.9) — 500% up to $2,500 across three deposits, so the full amount is not available on day one.
- Bets.FM (8.9) — 225% deposit bonus up to 1 BTC plus 225 free spins; crypto-denominated, with value that moves with the exchange rate.
Money questions we get asked most
We cannot see your balance, but we can explain how the mechanics usually work so you know what to ask.
What it costs to take part. Accounts are free to open. The cost is the qualifying deposit attached to whatever offer you claim — minimum deposits are commonly in the $10 to $25 range at US-facing casinos, and a bonus that requires a deposit is never free money. Sweepstakes-style sites such as Card Crush, Zumba Cards and Amazon Jackpots work on coin purchases instead, where the advertised package is what your payment buys.
Paying in. Depending on the operator and your state, the usual US options are debit card, credit card (often declined by the issuer for gambling), ACH bank transfer, wire transfer, e-wallets including PayPal at some state-regulated operators, prepaid cards and, at crypto-friendly sites, Bitcoin and other coins. Availability is not universal — verify on the cashier page rather than assuming. Deposits are normally instant; card and crypto deposits may carry a processing fee.
Getting paid out. Withdrawals are the slower half. Expect a minimum withdrawal amount, a per-day, per-week or per-month withdrawal limit, and a pending or reversal period before funds are sent. Bank transfer and ACH typically take several business days after approval; e-wallets are usually quicker; crypto is usually quickest; paper checks are the slowest. Many operators require you to withdraw to the method you deposited with, which is a compliance rule, not an obstruction. Fees vary by method and by how many free withdrawals you have used that month.
Verification. Before a first payout, expect KYC: government photo ID, proof of address and proof of the payment method. Larger or unusual activity can trigger source-of-funds checks. Upload clear, unedited documents in the requested format — rejected files are the single most common cause of a delayed withdrawal. If a payout stalls past the published timeframe and support cannot explain it, escalate to the operator's formal complaints procedure, then to the regulator named on its site.
Games, and why the category matters when you complain
Knowing which part of the casino a problem sits in helps you describe it. Real-money and sweepstakes sites generally split into slots (including progressive jackpots, with return to player and volatility varying title by title), table games such as blackjack, roulette and baccarat, live dealer rooms streamed with human croupiers, video poker and specialty games, and mobile play through a browser or a dedicated app. Outcomes on digital games come from random number generators supplied by the software provider, while live tables use physical equipment on camera. Bonus terms frequently exclude or discount table and live games for wagering purposes — a detail worth checking before you assume a playthrough is progressing.
The other products these brands run
Several operators here are not casino-only. BetUS, for example, is known primarily as a sportsbook with casino sections alongside it, and sports betting carries different mechanics: odds and lines rather than RTP, bet settlement rather than spin outcomes, and sportsbook bonuses that usually convert through odds thresholds instead of a wagering multiple. Poker rooms, racebooks and bingo appear at some brands too. Each vertical normally has its own promotions and its own terms, and a casino bonus rarely transfers across. If your query concerns a sports bet, say so — the support queue and the rules are different.
Who may play, and what applies in the US
You must be at least 21 to use the operators featured here, and in some jurisdictions and product types the minimum is 18 — the operator's terms and your state set the threshold. US online gambling is regulated state by state, not federally. A handful of states license real-money online casinos and issue licenses to named operators; in those states you must be physically located within the state boundary while playing, confirmed by geolocation. Other states permit sweepstakes or social casino models, which use promotional currency rather than direct cash wagering, and several states restrict or prohibit both.
Accepting US customers is not the same as being authorized to serve them. Offshore sites may take deposits from American players without holding a state license, which means the consumer protections and complaint routes available to you are weaker. We do not claim any specific licensing status for the operators listed on this site unless it is stated on the operator's own pages, and we encourage you to check the license details and the state availability yourself before depositing. Nothing here is legal advice, and no casino can be described as completely safe.
Our terms and conditions set out how this site may be used, and our editorial background and review approach explains who we are and how pages get built.
If the issue is gambling itself
We are not a support service and we will not try to be one. If you are worried about your play, contact the National Council on Problem Gambling helpline on 1-800-522-4700, available 24/7 by phone and text, or your state's own program. Operators are required to offer tools including deposit limits, loss limits, session reminders, cooling-off periods and self-exclusion, and most states run a formal self-exclusion register. Third-party blocking software can restrict access at the device level. Our responsible gambling guidance covers these tools in more detail. Gambling is entertainment that costs money — it is not income and not a way out of financial difficulty.
Before you write to us
- Check the date stamp at the top of the page you are questioning. Bonus terms change often, and our findings are current as of the date shown.
- If it is an account matter, contact the operator's support first and get a reference number.
- If the operator's answer is unsatisfactory, use its formal complaints procedure before escalating to the regulator.
- If it is a factual error on our side, send us the page, the sentence and the source that contradicts it.
Corrections are the messages we value most. If something on bibimbabrestaurant.com is out of date, we would rather hear it from a reader than leave it standing.